{"id":279,"date":"2025-05-06T12:51:38","date_gmt":"2025-05-06T12:51:38","guid":{"rendered":"https:\/\/sonjadesign.co.za\/?page_id=279"},"modified":"2025-06-16T18:52:19","modified_gmt":"2025-06-16T18:52:19","slug":"cusper","status":"publish","type":"page","link":"https:\/\/sonjadesign.co.za\/index.php\/cusper\/","title":{"rendered":"Cusper"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#000000″ border_radii=”off|||20px|20px” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”||-47px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/CUsper-Logo-Concept-2-trans-1.png” title_text=”CUsper-Logo-Concept-2-trans 1″ _builder_version=”4.27.4″ _module_preset=”default” width=”83%” width_tablet=”70%” width_phone=”100%” width_last_edited=”on|desktop” max_width=”97%” module_alignment=”center” custom_margin_tablet=”|0px||0px|false|false” custom_margin_phone=”|0px||0px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”|14px|||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#000000″ custom_padding=”23px|30px|23px|30px|true|true” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”][et_pb_heading title=”Project Overview” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_align=”left” title_text_color=”#FFFFFF” title_font_size=”24px” custom_margin_tablet=”” custom_margin_phone=”|||-20px|false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” custom_margin_tablet=”” custom_margin_phone=”|-4px||-21px|false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

<\/span><\/span><\/div>\n

For this project, I was tasked with designing a new module for an existing app focused on wire theft prevention and response. The new module was specifically created for copper branch owners and businesses involved in buying and selling copper. The goal was to provide these users with a dedicated interface that allowed them to manage day-to-day operations more efficiently. Key features included the ability to register and manage copper collectors, log and track copper transactions, and maintain a record of branch activity. The design needed to be practical, secure, and easy to use supporting both compliance and operational needs within the copper trade industry.<\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#b55136″ text_font_size=”22px” background_color=”RGBA(255,255,255,0)” link_option_url=”https:\/\/cusper.co.za\/” link_option_url_new_window=”on” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

www.cusper.co.za<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”6px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Design Process” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#8F8F8F” title_font_size=”24px” custom_margin=”18px||||false|false” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/design1.png” title_text=”design1″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” max_width=”50%” max_width_tablet=”65%” max_width_phone=”35%” max_width_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/design-2.png” title_text=”design 2″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” max_width=”50%” max_width_tablet=”65%” max_width_phone=”35%” max_width_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/design-3.png” title_text=”design 3″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” max_width=”50%” max_width_tablet=”65%” max_width_phone=”35%” max_width_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/design-4.png” title_text=”design 4″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” max_width=”50%” max_width_tablet=”65%” max_width_phone=”35%” max_width_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/design-5.png” title_text=”design 5″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” max_width=”50%” max_width_tablet=”65%” max_width_phone=”35%” max_width_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#dd8a60″ custom_padding=”0px||9px||false|false” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”User research summary” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”24px” custom_margin=”5px||||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

<\/span><\/span><\/div>\n

User research for the copper module focused on understanding the daily workflows, challenges, and priorities of branch owners and copper traders. Through interviews and observations with stakeholders across multiple branches, we discovered that users needed a quick and secure way to log transactions, manage collector details, and generate reports for compliance purposes. Many relied on manual record-keeping, which often led to errors, delays, and lack of transparency. Users emphasized the importance of having an easy-to-use system that worked well on mobile devices, as most operations occurred on the go. The need for accountability and traceability was also highlighted, with users requesting features like photo uploads, digital signatures, and activity logs. These insights helped shape a digital solution tailored to their real-world workflows, aimed at improving efficiency, accuracy, and security in the copper trading process.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”5px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”User personas” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_align=”left” title_text_color=”#8F8F8F” title_font_size=”24px” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/cusoer-per-1.png” title_text=”cusoer per 1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/cusper-per-2.png” title_text=”cusper per 2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/cusper-per-3.png” title_text=”cusper per 3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” min_height=”732px” custom_padding=”5px|||||” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Usability study” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_align=”left” title_text_color=”#8F8F8F” title_font_size=”24px” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”6px|||||” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#cccccc” custom_padding=”15px|16px|15px|16px|true|true” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][et_pb_heading title=”1. Pain point: Complexity in navigation” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font_size=”20px” title_line_height=”1.2em” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

<\/span><\/span><\/div>\n

Problem: Users, especially those unfamiliar with the app, may find it difficult to navigate through the different features like reporting theft, adding a business, or tracking transactions. <\/span><\/p>\n

Strategy:<\/span><\/p>\n

    \n
  • Simplify the user interface (UI): Organize features into clear sections (Report Theft, Copper Businesses, Transactions).<\/span><\/li>\n
  • Use tooltips and onboarding tutorials: Implement step-by-step guides or tooltips that briefly explain each section the first time the user opens the app.<\/span><\/li>\n
  • Menu restructuring: Introduce a more intuitive and minimalist navigation bar for easier access to key features.<\/span><\/li>\n<\/ul>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#cccccc” custom_padding=”15px|16px|15px|16px|true|true” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][et_pb_heading title=”2. Paint point: Lack of trust in reported information” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font_size=”20px” title_line_height=”1.2em” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

    <\/span><\/span><\/div>\n

    Problem: Users might be hesitant to trust the data from businesses or individuals who report theft or transactions, leading to skepticism about the accuracy of the information. <\/span><\/p>\n

    Strategy:<\/span><\/p>\n

      \n
    • Implement Verification Features: For reports and transactions, incorporate verification steps like GPS tracking, photo evidence, and third-party confirmation (local law enforcement, business approval).<\/span><\/li>\n
    • User Rating System: Allow users to rate the reliability of reports or transactions, creating a community-driven trust metric.<\/span><\/li>\n
    • Secure Documentation: Encourage businesses to upload official documents (purchase receipts, contracts) to provide legitimacy to their copper sales or acquisitions.<\/span><\/li>\n<\/ul>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#cccccc” custom_padding=”15px|16px|15px|16px|true|true” border_radii=”on|12px|12px|12px|12px” global_colors_info=”{}”][et_pb_heading title=”3. Pain point: Limited engagement with collectors and businesses” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_font_size=”20px” title_line_height=”1.2em” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

      <\/span><\/span><\/div>\n

      Problem: Copper collectors and businesses might not interact enough with the app, leading to underutilization of its full potential. <\/span><\/p>\n

      Strategy:<\/span><\/p>\n

        \n
      • Incentivize Active Participation: Create a reward system for users who frequently report theft, add transactions, or update their business profiles, such as badges or discounts.<\/span><\/li>\n
      • Push Notifications and Reminders: Send personalized reminders for businesses to update their transactions or encourage collectors to engage with nearby copper deals.<\/span><\/li>\n
      • Offer Networking Opportunities: Create a community feature for businesses and collectors to communicate, exchange tips, or collaborate on solving theft problems.
        <\/span><\/li>\n<\/ul>\n

        [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#8F8F8F” global_colors_info=”{}”]<\/p>\n

        <\/span><\/span><\/div>\n

        These strategies should help improve the app\u2019s usability, increase user trust, and promote engagement across different user groups.<\/span><\/p>\n

        [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”17px||5px|||” global_colors_info=”{}”][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#000000″ custom_padding=”15px|||||” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”11px||||false|false” custom_margin_tablet=”||-17px||false|false” custom_margin_phone=”||-35px||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”User journey maps” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|700|||||||” title_text_color=”#FFFFFF” title_font_size=”24px” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Owner journey – Setting up and managing business” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”22px” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||11px|||” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Step 1″ _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”20px” background_color=”#dd8a60″ custom_padding=”8px||0px|6px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” background_color=”#dd8a60″ custom_padding=”3px|7px|3px|7px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n

        Registration
        Action<\/strong>
        Signs up and selects Business Owner
        Goal<\/strong>
        Create business account
        App feature used<\/strong>
        Registration and role selection
        Notes\/Pain points<\/strong>
        Needs clarity on role definitions<\/strong><\/p>\n

        [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” global_colors_info=”{}”][\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Step 2″ _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”20px” background_color=”#dd8a60″ custom_padding=”8px|||6px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” background_color=”#DD8A60″ custom_padding=”3px|7px|3px|7px|true|true” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n

        Add business info
        <\/strong>Action<\/strong>
        Inputs business name, location and documents
        Goal<\/strong>
        Set up official copper business profile
        App feature used<\/strong>
        Add business
        Notes\/ Pain points<\/strong>
        Uploading documents might feel complex<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Step 3″ _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”20px” background_color=”#DD8A60″ custom_padding=”8px|||6px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” background_color=”#DD8A60″ custom_padding=”3px|7px|3px|7px|true|true” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n

        Add branch
        <\/strong>Action<\/strong>
        Adds one or more branches with addresses
        Goal<\/strong>
        Enable decentralized operations
        App feature used<\/strong>
        Add branch
        Notes\/Pain points<\/strong>
        Could benefit from map\/GPS integration<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Step 4″ _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”20px” background_color=”#DD8A60″ custom_padding=”8px|0px|0px|6px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” background_color=”#DD8A60″ custom_padding=”3px|7px|3px|7px|true|true” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n

        Add branch manager
        <\/strong>Action
        <\/strong>Invites branch manager via phone or email
        Goal
        <\/strong>Assign management to other teammembers
        App feature used
        <\/strong>Add manager to branch
        Notes\/Pain points
        <\/strong>Confusion around access levels<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Step 5″ _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”20px” background_color=”#DD8A60″ custom_padding=”8px|||6px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” background_color=”#DD8A60″ custom_padding=”3px|7px|3px|7px|true|true” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n

        Review dashboard
        <\/strong>Action
        <\/strong>Views transactions, collector logs and activity
        Goal
        <\/strong>Monitor overall performance
        App feature used
        <\/strong>Business dashboard
        Notes\/Pain points
        <\/strong>May wants exportable reports or filters<\/p>\n

        [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin_tablet=”35px||-14px||false|false” custom_margin_phone=”31px||-29px||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Branch manager journey – Managing collectors and oversight” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”22px” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Step 1″ _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”20px” background_color=”#DD8A60″ custom_padding=”8px|||6px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” background_color=”#DD8A60″ custom_padding=”3px|7px|3px|7px|true|true” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n

        Invitation
        <\/strong>Action
        <\/strong>Receives link from owner to register
        Goal
        <\/strong>Join the business as a branch manager
        App feature used
        <\/strong>Registration and invite code
        Notes\/Pian points
        <\/strong>Needs help understanding role permissions<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Step 2″ _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”20px” background_color=”#DD8A60″ custom_padding=”8px|||6px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” background_color=”#DD8A60″ custom_padding=”3px|7px|3px|7px|true|true” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n

        Login and access<\/strong>
        <\/strong>Action
        <\/strong>Logs in and selects assigned branch
        Goal
        <\/strong>Access tools relevant to branch
        App feature used
        <\/strong>Branch dashboard
        Notes\/Pain points
        <\/strong>Should be shown branch specific data<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Step 3″ _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”20px” background_color=”#DD8A60″ custom_padding=”8px|||6px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” background_color=”#DD8A60″ custom_padding=”3px|7px|3px|7px|true|true” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n

        Add collectors
        <\/strong>Action
        <\/strong>Adds collectors with basic info and ID documents
        Goal
        <\/strong>Enable copper collection workflow
        App feature used
        <\/strong>Add collector
        Notes\/Pain points
        <\/strong>Collector onboarding should be fast and mobile-friendly<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Step 4″ _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”20px” background_color=”#DD8A60″ custom_padding=”8px|||6px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” background_color=”#DD8A60″ custom_padding=”3px|7px|3px|7px|true|true” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n

        Activity monitor
        <\/strong>Action
        <\/strong>Checks collector transactions and status
        Goal
        <\/strong>Oversee day to day transactions
        App feature used
        <\/strong>Collector list and status monitor
        Notes\/Pain point
        <\/strong>Needs alert system for suspicious activity<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Step 5″ _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”20px” background_color=”#DD8A60″ custom_padding=”8px|||6px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” background_color=”#DD8A60″ custom_padding=”3px|7px|3px|7px|true|true” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n

        Report issues
        <\/strong>Action
        <\/strong>Flags duplicate\/suspicious transactions
        Goal
        <\/strong>Maintain branch transparency
        App feature used
        <\/strong>Report issue
        Notes\/Pain points
        <\/strong>Simple reporting flow with fast resolution preferred<\/p>\n

        [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin_tablet=”-9px||-12px||false|false” custom_margin_phone=”-20px||-18px||false|false” custom_margin_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Cashier journey – Handling copper transactions” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”22px” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Step 1″ _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”20px” background_color=”#DD8A60″ custom_padding=”8px|||6px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” background_color=”#DD8A60″ custom_padding=”3px|7px|3px|7px|true|true” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n

        Login
        Action
        <\/strong>Logs into branch account
        Goal
        <\/strong>Access cashier tools
        App feature used
        <\/strong>Login screen
        Notes\/Pain points
        <\/strong>Should be very fast and lightweight<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Step 2″ _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”20px” background_color=”#DD8A60″ custom_padding=”8px|||6px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” background_color=”#DD8A60″ custom_padding=”3px|7px|3px|7px|true|true” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n

        V<\/strong>erify collector
        <\/strong>Action<\/strong><\/strong>
        Searches or scan collectors ID\u00a0
        <\/strong>Goal
        <\/strong>Confirm identity before transaction
        App feature used<\/strong>
        Collector search or QR scan\u00a0
        Notes\/Pain points
        <\/strong>Needs offline fallback data<\/p>\n<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Step 3″ _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”20px” background_color=”#DD8A60″ custom_padding=”8px|||6px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” background_color=”#DD8A60″ custom_padding=”3px|7px|3px|7px|true|true” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n

        Add transaction\u00a0
        <\/strong>Action
        <\/strong>Inputs copper weight,type and price
        Goal
        <\/strong>Log a sale or purhase with collector
        App feature used
        <\/strong>New transaction
        Notes\/Pain points
        <\/strong>Auto calculate price based on weight will help<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Step 4″ _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”20px” background_color=”#DD8A60″ custom_padding=”8px|||6px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” background_color=”#DD8A60″ custom_padding=”3px|7px|3px|7px|true|true” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n

        Submit
        <\/strong>Action
        <\/strong>Confirms transaction and issues receipt
        Goal
        <\/strong>Complete transaction smoothly
        App feature used
        <\/strong>Complete transaction
        Notes\/Pain points
        <\/strong>Receipt via SMS\/Whatsapp is useful for collectors<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Step 5″ _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_text_color=”#FFFFFF” title_font_size=”20px” background_color=”#DD8A60″ custom_padding=”8px|||6px|false|false” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” background_color=”#DD8A60″ custom_padding=”3px|7px|3px|7px|true|true” border_radii=”on|8px|8px|8px|8px” global_colors_info=”{}”]<\/p>\n

        View history
        <\/strong>Action
        <\/strong>Check transaction logs for the day
        Goal
        <\/strong>Stay on top of daily recordkeeping
        App feature used
        <\/strong>Transaction history
        Notes\/Pain points
        <\/strong>Ability to filter by collector and date is important<\/p>\n

        [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#D6D6D6″ border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”6px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Prototypes” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|700|||||||” title_font_size=”24px” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Registration” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_font_size=”20px” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”11px|||||” global_colors_info=”{}”][et_pb_column 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global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/cus-7.png” title_text=”cus 7″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/cus-8.png” title_text=”cus 8″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/cus-9.png” title_text=”cus 9″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/cus-10.png” title_text=”cus 10″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Collectors” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|600|||||||” title_font_size=”20px” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_6,1_6,1_6,1_6,1_6,1_6″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_6″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/dashboard-1.png” title_text=”dashboard 1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/dash-2.png” title_text=”dash 2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/dash-3.png” title_text=”dash 3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/dash-4.png” title_text=”dash 4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/collec-up.png” title_text=”collec up” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sonjadesign.co.za\/wp-content\/uploads\/2025\/05\/dash-6.png” title_text=”dash 6″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ 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        For this project, I was tasked with designing a new module for an existing app focused on wire theft prevention and response. The new module was specifically created for copper branch owners and businesses involved in buying and selling copper. The goal was to provide these users with a dedicated interface that allowed them to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-279","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sonjadesign.co.za\/index.php\/wp-json\/wp\/v2\/pages\/279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sonjadesign.co.za\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sonjadesign.co.za\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sonjadesign.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sonjadesign.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=279"}],"version-history":[{"count":33,"href":"https:\/\/sonjadesign.co.za\/index.php\/wp-json\/wp\/v2\/pages\/279\/revisions"}],"predecessor-version":[{"id":1223,"href":"https:\/\/sonjadesign.co.za\/index.php\/wp-json\/wp\/v2\/pages\/279\/revisions\/1223"}],"wp:attachment":[{"href":"https:\/\/sonjadesign.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}